Complaint received at the HO/RO by Customer Service Manager/Officer.
Customer Service Manager after verifying with the recipient/complainant mark the email to designated region and assign a priority status to the complaint.
Customer Service Officer will enter the complaint in the design complaint Log Sheet which will be monitored every month at HQ. Regions and reviewed by PD.
Regional Customer Service Officer after maintaining the data will contact the respective team for resolution.
The respective team will take all necessary actions in rectification of the complaint as per the defined time frame set by CS Manager/Officer
Customer Service Manager may contact the complainant in defined time frame and confirm if the matter is resolved.
Complaint Closed
